Privacy Policy

1. About this Privacy Policy

Julie Vigor trading as Connect & Rise (ABN 42 720 696 568) respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.JulieVigor.com, contact us, use our services or otherwise interact with us.

In this Privacy Policy, “we”, “us” and “our” refer to Connect & Rise. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, the personal information we collect may include:

1. Your name
2. Business or employer name
3. Job title
4. Postal or residential address
5. Email address
6. Telephone number
7. Information submitted through contact, enquiry, booking, registration, quotation or application forms
8. Details about the products or services you request, purchase or enquire about
9. Payment and transaction information
10. Communications between you and our team
11. Reviews, survey responses and feedback
12. Marketing and communication preferences
13. Website usage, device, browser, IP address and approximate location information
14. Referral source and campaign information
15. Any other information you voluntarily provide to us

3. Sensitive information

Sensitive information includes information about matters such as a person’s health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, professional memberships or criminal record. We will only collect sensitive information where it is reasonably necessary for our activities and where you have provided consent, or where collection is otherwise permitted or required by law.

Please avoid providing sensitive information unless we specifically request it or it is necessary for us to provide the relevant service.

4. How we collect personal information

We may collect personal information directly from you when you:

1. Visit or use our website
2. Submit an online form
3. Contact us by telephone, email, social media or another communication channel
4. Request information, a quotation, consultation or appointment
5. Purchase or use one of our products or services
6. Subscribe to our newsletter or marketing communications
7. Attend an event, presentation, webinar or meeting
8. Participate in a survey, promotion or competition
9. Provide feedback, a testimonial or a review
10. Apply for employment or contract work
11. Otherwise interact with us

We may also collect personal information from:

1. Your authorised representatives
2. Referral partners
3. Publicly available sources
4. Social media and professional networking platforms
5. Marketing, advertising and analytics providers
6. Payment processors
7. Customer relationship management systems
8. Service providers acting on our behalf
9. Other third parties where you have consented or where collection is permitted by law

If practical, you may interact with us anonymously or using a pseudonym. However, we may be unable to provide certain products, services or responses without sufficient identifying information.

5. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

1. Respond to questions, enquiries and requests
2. Provide quotations, consultations, products and services
3. Process payments and administer customer accounts
4. Manage appointments, projects, orders and service delivery
5. Communicate with customers, prospects, suppliers and business partners
6. Maintain and improve our website, products, services and customer experience
7. Personalise website content and communications
8. Conduct research, reporting and business analysis
9. Measure website traffic and campaign performance
10. Deliver relevant advertising and marketing communications
11. Manage competitions, surveys, promotions and events
12. Prevent fraud, misuse and security incidents
13. Maintain business and financial records
14. Manage employment and contractor relationships
15. Enforce our Terms of Use and contractual rights
16. Meet legal, regulatory, insurance and compliance obligations
17. Protect our legitimate business interests and the rights of others
18. Carry out another purpose disclosed when the information is collected
19. Carry out another purpose with your consent

We will not use or disclose personal information for an unrelated purpose unless you have consented or the use or disclosure is authorised or required by law.

6. Website forms and enquiries

When you submit a form through our website, we collect the information entered into that form. Form submissions may be stored in our website platform, customer relationship management system, email system, booking platform, marketing platform or another service used to process and respond to your enquiry.

Providing requested information is voluntary. However, if you do not provide certain information, we may be unable to respond properly or provide the requested product or service.

7. Cookies, analytics and tracking technologies

Our website may use cookies, tracking pixels and similar technologies to:

1. Enable website functionality
2. Remember preferences
3. Understand how visitors use the website
4. Measure website and campaign performance
5. Improve content and user experience
6. Detect technical or security problems
7. Deliver and measure advertising

Information collected through these technologies may include your IP address, device type, browser, operating system, referring website, pages viewed, links selected and the date and time of your visit. You can manage cookies through your browser settings and, where available, our cookie preference tool. Blocking cookies may affect how some parts of the website function.

8. Direct marketing

Where permitted by law, we may use your contact details to send information about our products, services, offers, events and other content we believe may be relevant to you. You can opt out at any time by:

1. Selecting the unsubscribe link in an email
2. Following the instructions in an SMS
3. or Contact Us

Opting out of marketing communications will not prevent us from sending necessary service, transaction, account or legal communications.

We do not use sensitive information for direct marketing without your consent.

9. When we disclose personal information

We may disclose personal information to:

1. Our employees, contractors and authorised representatives
2. Related companies or business entities
3. Website hosting and technology providers
4. Customer relationship management providers
5. Email, communications and marketing providers
6. Cloud storage and document management providers
7. Analytics and advertising providers
8. Payment processors and financial institutions
9. Professional advisers, including accountants, lawyers, insurers and auditors
10. Delivery, fulfilment and operational service providers
11. Government authorities, courts, regulators or law enforcement agencies
12. A purchaser or adviser involved in a proposed sale, restructure or transfer of our business
13. Other parties where you have consented
14. Other parties where disclosure is authorised or required by law

We do not sell personal information to third parties.

10. Overseas storage and disclosure

Some of our technology and service providers may store or process personal information outside Australia.

Personal information may be disclosed to recipients located in:

1. America
2. Australia
3. New Zealand
4. United States.

The countries in which overseas recipients are located may vary depending on the service provider and its infrastructure. Please contact us if you would like further information about the overseas handling of your personal information. Where required, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements.

11. How we protect personal information

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include:

1. Controlled access to systems and records
2. Password protection and multi-factor authentication
3. Encryption where appropriate
4. Secure cloud services
5. Staff access restrictions
6. System monitoring, updates and backups
7. Service-provider assessments
8. Internal privacy and security procedures

No internet transmission or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

12. Data breaches

If we become aware of a suspected data breach, we will assess and respond to it in accordance with our legal obligations. Where a breach is likely to result in serious harm and notification is required, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

13. How long we retain personal information

We retain personal information only for as long as reasonably necessary to:

1. Provide our products and services
2. Manage our relationship with you
3. Maintain appropriate business records
4. Resolve disputes
5. Meet legal, taxation, accounting, insurance and regulatory obligations

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

14. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing a request. In some circumstances, the law may permit us to refuse access or correction. If this occurs, we will provide an explanation where required. We will respond within a reasonable period. We will not normally charge for making a request, although we may charge reasonable costs where permitted by law and advised in advance.

15. Privacy complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details below. Your complaint should include:

1. Your name and contact details
2. A description of the privacy concern
3. Relevant dates, communications or supporting information
4. The outcome you are seeking

We will acknowledge and investigate your complaint and aim to provide a response within [NUMBER, SUCH AS 30] days. If you are not satisfied with our response, you may be entitled to contact the:

Office of the Australian Information Commissioner

www.oaic.gov.au | 1300 363 992 | GPO Box 5218, Sydney NSW 2001, Australia

16. Third-party websites and services

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

17. Children’s privacy

Our website and services are not directed specifically at children. If you are under 18, you should obtain permission from a parent or guardian before providing personal information to us.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, services, technologies or legal obligations change. The current version will be published on this webpage and identified by the “Last updated” date. We encourage you to review this policy periodically. Where a change is significant, we may provide additional notice where appropriate.

19. Contact us

If you have questions, requests or complaints concerning privacy, please Contact Us.

1. Business: Julie Vigor trading as Connect & Rise
2. ABN: 42 720 696 568